Legal

Refunds

Last updated: November 6, 2026

This policy applies to games and software bought from projectmoonpi.com, which are sold by our reseller, Lemon Squeezy. Free downloads cost nothing, so there's nothing to refund.

Games and software: 7 days, for a real problem

You can ask for a refund within 7 days of buying. A full refund is given when:

• it won't install or run on a supported computer, and we can't fix it with you;
• a bug stops you playing, and we can't fix it in reasonable time;
• you bought the same thing twice by mistake;
• you were charged the wrong amount, or the purchase wasn't made by you;
• what you got is clearly different from how it was described.

Most games can be played from start to finish within a week, so a refund isn't normally given just for a change of mind, for finishing the game, or for not enjoying it. Every request is still looked at fairly, case by case.

How to ask

Email support at projectmoonpi dot com within 7 days of your purchase with your order number and what went wrong. If it's a technical problem, we'll try to fix it with you first. Approved refunds go back to your original payment method through Lemon Squeezy, and the licence key for that purchase stops working.

Your legal rights

Nothing here takes away any rights you have under the law where you live. Where local law gives you more than this policy, the law applies.

Hardware

Boards and kits aren't on sale yet. Their refund and return policy will be published here before they are.