Support
Help and guides
Start with the guide for your app. If that doesn't sort it out, the answers below cover the most common questions, and we're an email away.
Guides
Common questions
My Mac says it can't verify the developer
Open System Settings › Privacy & Security, scroll down and click Open Anyway next to the app's name. On macOS 14 or older you can instead Control-click the app and choose Open. You only need to do this once.
Windows says it protected my PC
Click More info, then Run anyway. Our installers aren't code-signed yet, which is why Windows asks.
Do I need to install Python first?
No. If your computer doesn't have a suitable Python, the installer offers to install it from python.org for you.
How do I update?
Download the newest version from Downloads and run its installer. It offers to update in place and keeps your settings.
Can I see it on my phone or tablet?
Yes. SkyScope and US Train Tracker run on your computer and show their map or radar in any browser on the same Wi-Fi. The guide shows the address to open.
How do I uninstall?
On a Mac, use the Uninstall icon in the app's folder. On Windows, go to Settings › Apps › Installed apps, find the app and choose Uninstall.
I lost my licence key
Your key is in the receipt email from Lemon Squeezy, our reseller. You can also look up your order with the email you bought with.
I got a new computer
Each key works on two computers. On the old one, use "Move to another computer" in the game to free it up, then enter your key on the new one. If the old computer is gone, email support.
What about refunds?
Free downloads cost nothing. For paid products, see our refund policy.
Still stuck?
Email support with which app, your computer (Mac or Windows, and its version) and what you see. A screenshot helps.